Frequently Asked Questions
We’re here to help! Below are answers to some of the most common questions we get from our customers.
🛒 Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, we’ll do our best to accommodate changes. Contact us as soon as possible at support@dgss.shop.
🚚 Shipping & Delivery
Q: How long does shipping take?
A: Most orders ship within 1–2 business days. Delivery times vary based on your location and shipping method selected at checkout.
Q: Do you offer international shipping?
A: Currently, we only ship within [your country]. Stay tuned—we’re working on expanding!
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unused items in original packaging. See our Return Policy for full details.
Q: How do I start a return or exchange?
A: Email us at support@dgss.shop with your order number and reason for return. We’ll guide you through the process.
🥏 Products & Recommendations
Q: I’m new to disc golf—what discs should I start with?
A: Great question! Check out our Beginner’s Guide or contact us for personalized recommendations.
Q: Do you sell used discs?
A: At this time, we only sell new discs and gear.
Q: Can I request a specific disc color or weight?
A: Yes! Leave a note at checkout and we’ll do our best to match your request, based on availability.
📞 Still Have Questions?
We’re happy to help! Reach out to us at support@dgss.shop or use our Contact Form.